Warranty

THE NAKED MATTRESS WARRANTY

Last Updated March 1, 2016

Product:

Naked Mattress Core

Warranty Type:

20 Year Warranty

Warranty Covers:

• Coils or wires that are loose or broken
• Coils or wires that protrude or rip through the fabric
• Foam encasement detachment

Product:

Naked Mattress Comfort Top

Warranty Type:

5 Year Warranty

Warranty Covers:

• Body indentations of 1.5” or greater
• Foam bunching
• Fraying fabric

Product:

Naked Mattress Foundation/Boxspring

Warranty Type:

10 Year Warranty

Warranty Covers:

• Splits in the wood frame
• Squeaks, rattles or noises
• Broken, loose or defective beams and/or center support rail
• Loose or broken module wire
• Compression of modules

Product:

Metal Frame

Warranty Type:

1 Year Warranty

Warranty Covers:

• damaged or missing parts

Requirements for Warranty

1. The claim must be put forward by the original purchase owner with receipt.

2. Law Labels must be still attached to products.

3. Must have proper foundation and bed frame.  See illustration below.

Warranty Image

These Warranties Do Not Cover

Normal increase of softness which can occur during regular use.

Body indentations less than 1.5”.

Comfort preference – see our 50 Night Comfort Guarantee.

Replacement or repair of any non-defective pieces in The Naked Mattress system.

Any Naked Mattress Comfort Top, or accessory that is sold by an unauthorized retailer in “as is” or “used” condition, or any other similar wording indicating the product is not “new”.

Damage from use with an inadequate foundation and/or frame.

Damage incurred by transportation after initial delivery.

Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.

Submitting a Claim

Take photos of damage on product, law labels, and have your proof of purchase ready to submit to returns@thenakedmattress.com.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, the Naked Mattress Company will exchange the defected product with a new replacement.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Naked Mattress warranty only.

The delivery team on exchange will have the last right to refuse the exchange based on any violations to the warranty that weren’t identified in the electronic claim i.e. improper support, stains, etc.