About The Naked Mattress Company
Q. How Long Has The Naked Mattress Been in Business?
A. The Naked Mattress is a new start up business, but the founders have 10+ years of industry experience dealing with both the manufacturing and retail sides of the business. Being exposed to the inner workings of the industry convinced them that there had to be a better way, so they founded The Naked Mattress.
Q. Where is The Naked Mattress made?
A. The Naked Mattress is made in Canada by local manufacturers that use nothing but premium components and crafted with care by experienced professionals.
About The Naked Mattress Product
Q. What Makes The Naked Mattress So Different?
A. Our unique modular mattress design that offers unparalleled adaptability and a better long-term value proposition than our rivals. We also offer a free premium delivery service for our customers in which our delivery professionals will deliver and set up your Naked Mattress in the room of your choice. They will also remove all packaging materials and if you have requested, remove your old mattress and box-spring for a small fee.
Q. Can I Buy the Naked Mattress Comfort Top on its Own? How Much Will a Replacement Comfort Top Cost?
A. The Naked Mattress Comfort Top was designed to work in harmony with the Naked Mattress Support Core. Without the pairing, The Naked Mattress will not warranty our Comfort Top, however replacement Comfort Tops will be available to existing customers starting from $200.
Q. Where Can I Try a Naked Mattress?
A. At the moment The Naked Mattress can only be tried in home after ordering. But rest easy! We offer a 50-NIGHT COMFORT EXCHANGE and 100-NIGHT SLEEP TRIAL, so you can try your Naked Mattress in the comfort of your own home. If after 100 nights it still doesn’t feel right, we come and collect it and refund your money in full, no questions asked. *certain restrictions apply
Q. Can I Expect Body Impressions to Form in My Comfort Top?
A. Yes, the mattress is designed to mold around your body, creating a “silhouette” of you in your preferred sleep position. This silhouette does not compromise the support aspect of your Naked Mattress whatsoever. Think of a pair of leather shoes. When your first buy them they may not be as comfortable as you had hoped, but given a bit of time they mold to the shape of your feet and become supremely comfortable.
Q. How Can I Protect My Mattress?
A. We recommend purchasing a mattress protector made with a breathable but moisture blocking barrier construction. Moisture is the number one cause of breakdown in the comfort and upholstery layers in mattresses. Though The Naked Mattress is designed to give you years of uncompromized comfort without a mattress pad, we do encourage their use as they will prolong the life of your mattress and help create a healthier sleep environment by reducing the build-up of allergen inducing matter.
Q. Do I Need to Purchase a Naked Mattress Foundation/Boxspring?
A. While recommended, it is not necessary. Acceptable foundations include slatted bases and beds, so long as the slats are at least 2” wide and no more than 3” apart, or an existing box-spring that is in good repair. For ease of handling, Queen and King sized foundation/boxspring are split construction only.
Q. Will the Mattress Smell at All?
A. There may be an ever so slight odour when your Naked Mattress is unbagged, but it should dissipate very quickly. The mattresses that give off strong odours are usually all-foam mattresses. The Naked Mattress is a hybrid system of pocket coil and foams.
Q. Do I Need to Flip My Comfort Top?
A. No, the comfort top is not designed to be flipped. We do encourage customers to rotate their Comfort Top 180 degrees every month for the first 6 months, and then quarterly thereafter.
Q. The Naked Mattress™ Has Fewer Coils Than Some Competitor’s Models. Why?
A. The Naked Mattress™ uses a strong and supportive 13 gauge of wire to provide ergonomically correct support. Weaker gauge pocket coils (15, 16, 17) have proven to be more problematic and less durable. For your reference, the higher number of gauge, the weaker the coil. In fact, we are co confident in the strength and durability of our pocket coil system that we offer a 20 year warranty on it – that’s twice the length of our competitors’ warranties!
Q. What are the Dimensions of the Naked Mattress?
A. Naked Mattress™ Comfort Top+Core in TWIN (39”x75”x15”), in FULL (54”x75”x15”), in QUEEN (60”x80”x15”), and in KING (76”x80”x15”). Our optional foundation/boxspring comes available in two heights – 9” high profile and a 5” low profile. The queen and king size foundation/boxspring are only available in split construction for easy handling.
Q. What is the Difference in Construction Between Each Comfort Top?
A. To make it easier all three Comfort Tops have the same featured foams in each, however we strategically change the density of the poly foams in order to achieve three distinct comforts.
Q. What is the Coil Count in The Naked Mattress
A. The coil counts in The Naked Mattress are as follows: Twin 622, Full 800, Queen 968 and King 1262.
Q. What Areas Do You Deliver To?
A. Being a start-up limits are ability to service all of Canada at this stage. Currently, we are servicing markets in Vancouver, Calgary, Edmonton, London, Waterloo, Kitchener, Cambridge, Toronto/GTA, Ottawa/Gatineau, and Montreal. We hope to add more locations as demand increases.
Q. How Long Does it Take to Be Delivered?
A. Allow for 1-3 weeks for delivery – as we grow our delivery times will shrink.
Q. How Much Does Delivery Cost?
A. Our premium delivery service, which consists of delivery, set-up and removal of all packaging waste is completely free. We will also take-away your old mattress and box-spring for a small green fee of $15/piece and see that it is disposed of properly at a local recycling facility.
Q. Is There a Delivery Charge for Comfort Exchanges or Returns?
A. There are no delivery fees associated with either comfort exchanges or returns. Our customer service team will arrange a time that is convenient for you to either drop off a new comfort top and collect your original, or collect your entire Naked Mattress purchase for return.
Q. How Will I Be Notified of My Delivery Window?
A. Shortly after placing the order a customer service rep will contact you regarding specific days and window availability.
Q. Can I Book a Specific Delivery Time?
A. No. When permitted we would like to start offering more customary services like delivery date and time selection.
Q. What Happens If I Miss My Delivery?
A. As a courtesy our delivery team will wait 15 minutes at your residence while trying to contact you. After 15 minutes we must move on to keep with our tight schedules. A $50 delivery charge for second delivery attempts.
About Our Guarantee, Trial and Warranty
Q. What is the 50 Night Comfort Guarantee?
A. Once you receive your Naked Mattress, you have 50 nights to try the Comfort Top you chose. If it is too firm or too soft, or not firm or soft enough, you can have it exchanged for a comfort top with a different comfort level. You then have the remainder of your 100 night risk-free trial period to decide whether your new Comfort Top is perfect.
Q. What is the 100 Night Risk Free Trial?
A. We want to make sure you are completely satisfied with your Naked Mattress so we offer a 100 night trial period. The trial period starts with the delivery of your Naked Mattress. You then have 100 nights to decide if you like and want to keep your Naked Mattress. If you are unsatisfied in any way, simply contact us and we will arrange to come and collect your Naked Mattress and then refund your money in full. * certain restrictions apply
Q. What Do I Do to Initiate a Comfort Exchange or Return?
A. Simply contact us at 1-855-443-0055 or firstname.lastname@example.org and our customer service team will co-ordinate a time for our delivery professionals to come and collect your Naked Mattress. Once the mattress has been collected we will issue you a full refund.
Q. Is There Anything that Will Negate My Rights to an Exchange or Return?
A. Any stains or damage will negate the customers rights to exchange or return.
Q. What Kind of Warranty is Offered for Each Modular Component?
A. 5 years for the Comfort Top, 20 years for the Core, and 10 years for our Foundation/Boxspring.
Q. What Happens to My Naked Mattress When It Is Returned?
A. All returned products will be donated to a charity or a person in need.